We are so happy to receive your positive feed back, and understand it is an unconventional product. Over 50 million people world wide are now experiencing the benefits of MyPillow. As an avid MyPillow user, I can assure that the ‘lumpiness’ is completely normal. The foam is our patented 100% interlocking polyurethane hypoallergenic foam, it will initially give what I describe as a bobbly (but not uncomfortable) texture. The interlocking foam knits together over a use or two, resulting in a smooth looking and feeling finish.
We want our customers to be completely satisfied with their MyPillow product and so we welcome the opportunity to assist with your return and exchange.
In line with our terms and conditions we are able to provide you with an exchange at no further cost.
If you would like to contact email@example.com a member of our team will be happy to assist you further.
It is of the highest importance to us that you receive the pillow that provides you with the best night sleep.
Francesca- Customer Services Manager